A Tale from My Customer Service Crypt

by | Feb 12, 2024 | Customer Service

Today I’ll begin my post with another true horror story from my customer service crypt. Last October I (Doug) went online to make a much-needed appointment with my eye doctor, but their website was as screwed up as a left-handed football bat, and would not let me book...

Walk a Mile in My Shoes

by | Jul 11, 2022 | Sales Basics

Let’s go back in the time machine to 1970 when Elvis Presley sang a song on stage in Las Vegas written by Joe South. I won’t bore you with all the lyrics, but the chorus went like this: Walk a mile in my shoes; Just walk a mile in my shoes. Yeah, before you abuse,...

Habits of Highly Effective Sales Managers

by | Apr 4, 2022 | Sales Management

I’ve been a fan of Stephen Covey’s best-selling book, The Seven Habits of Highly Effective People, since it was first published in 1989. It is a terrific book filled with wisdom and timeless principles. And then, thirty years later in 2018, James Clear launched his...

Pretty Sure Isn’t Sure Enough!

by | Sep 20, 2021 | Sales Basics

Photo credit-youtube.com Beginning with the 2021 Super Bowl, Tracy Morgan has been the lead actor in several Rocket Mortgage commercials. Each one mentions situations where Morgan depicts things he’s ‘pretty sure’ about, but ends up being wrong. He then reminds them...

Empathy Trumps Sympathy When Selling

by | Oct 5, 2020 | Sales Basics

Before a farmer could even finish posting the Puppies for Sale sign he felt a tug on his overalls. He looked down into the eyes of a little boy who said, “Mister, I want to buy one of your puppies.” The boy reached deep into his pocket and pulled out a...