by Doug Robinson | Feb 12, 2024 | Customer Service
Today I’ll begin my post with another true horror story from my customer service crypt. Last October I (Doug) went online to make a much-needed appointment with my eye doctor, but their website was as screwed up as a left-handed football bat, and would not let me book...
by Doug Robinson | Dec 4, 2023 | Prospecting
I hope you had a fantastic sales year and made a bucket of money, and plan to take some well-earned time off during the holidays. The bad news is that most salespeople aren’t in that position. They are scrambling to find some folks to talk to during December in hopes...
by Doug Robinson | Sep 4, 2023 | Sales Management
Over the last several months things have no doubt been fast and furious as you went through your busiest season of the year. Many homeowners have become your customers, but many have been lost or are possibly still pending. Now might be the first time you have had a...
by Doug Robinson | Feb 6, 2023 | Sales Basics, Uncategorized
Do you attempt to get referrals after every sale you make? Are you struggling and having limited success? Do people continually say they can’t think of anybody that needs your service, but will let you know if they run into someone with a problem? Maybe it’s time to...
by Doug Robinson | Nov 7, 2022 | Proposing
Today I want to share some thoughts on sales proposal follow-up, because my clients who are blue collar salespeople, tell me that of all the sales they close only about 40% are closed on their first visits. So my purpose today is not to provide readers with...